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Uncomplicated Returns

Products from this online-shop can be exchanged within 14 days of receipt. If the item has been produced with personalised specifications (i.e. if you used a personal line of text) then we cannot cancel your order, however, we are very fair. If you are not satisfied with a personalised t-shirt, simply contact our helpful Service Team. As long as a football jersey-set for the entire team does not need to be exchanged, we are very accommodating. If the ordered item contains defects (e.g. because of a printing error), then we will obviously take the product back, reimburse your money or send a error-free shirt.

 

High Product Quality

Products

  • popular brand names from leading t-shirt producers: American Apparel, Trigema, Hanes, Puma, Dickie and many more!

High-quality Printing Technology

  • Flex and flock printing: durable prints, no fading
  • Special printing: Glitter or metallic print colours, writable flex and much more
  • Digital printing: for photos

 

Shipping

Shipping within 24 to 48 hours after order placement and payment.

 

Security

Secure shopping with SSL encryption:

All of your personal data will be securely transferred with SSL encryption, so that it cannot be seen by a third party. As an established and trustworthy vendor, Spreadshirt will ensure a secure and reliable payment processing.

 

Privacy

Spreadshirt does not use customer data for promotional purposes, except when you have expressly given us your permission. You can change your consent at any time. The necessary data for the business transaction will be saved and within the scope of the order processing will be given to associated companies if necessary. Of course, all personal data will be handled confidentially.

Processing time

95% of our orders leave production within 24-48 hours after the order has been placed and paid. For about 5%, we need a little longer.

In order to process your order, the following conditions must be met:

  • We have received your payment (through advance payment) or you have provided us with complete and valid payment information (by credit card payment)
  • Product is in stock
  • Delivery address is complete and correct.

We deliver through Deutsche Post and DHL.

 

Do I have to pay value-added tax on my order?

Value-added tax (VAT) is included in the displayed price for all countries inside the EU. For countries outside the EU (e.g. Norway or Switzerland), VAT is in addition to the price displayed. If the country the product is shipped to is different from the country where the invoice is sent to, then the tax rate of the “shipped-to-country” is decisive. As a commercial customer, you may be able to show the Spreadshirt invoice to local Finance Offices. Finance Offices will accept these receipts as they list Spreadshirt's sales tax number on the document. Spreadshirt does not refund value-added taxes.

 

Quality, brand-name products

To guarantee high product quality, Spreadshirt works exclusively with brand-name textile manufacturers.

 

 

Cancellation or changes to your order

After you've placed your order, you will receive a confirmation email. If you wish to change or cancel your order simply reply to that email or contact Customer Service at service@spreadshirt.net. Please make sure to include your order ID number in all correspondences (this number is in your confirmation email). IMPORTANT: Please inform us immediately of any modification or cancellation; since we have very short processing time, chances may be that your order has already been sent.

 

Technical problems with your order

Ordering with Spreadshirt is problem-free with most browsers (e.g. Firefox, Internet Explorer, Opera etc.). If you do experience any technical problems, please let us know as soon as possible with details including the browser you use. Please use the following form to contact our Service team. Our Service team will work on solving your problem and will be in contact with you to help you place your order as quickly as possible.

 

Order confirmation not received

After sending your order, you will receive a confirmation email. This confirmation is sent within minutes of our receiving your order. If you do not receive this confirmation, it is most likely due either to a technical problem or an error in your email address (e.g. typo). In this case, please contact us immediately at service@spreadshirt.net with the approximate time of the order and the shop name or URL.

Still not received anything 2-3 workdays after shipping confirmation?

After goods have been shipped you will receive another confirmation email. If you do not receive the products within 2 to 3 working days of this email being sent (orders from islands or foreign countries may incur a longer delivery time), the delivery company is responsible for the delay. In such case, please do not hesitate to contact us at service@spreadshirt.net, stating your order ID number.

 

14-day right of return

Although most of our products are individually printed, we honour the customer's right to return unworn and unwashed products. WARNING: In accordance with legal regulations, products specifically configured to meet demands (particularly personalised texts) or clearly tailored to meet personal requirements of a customer cannot be returned. We will reimburse the delivery costs for canceled orders valued at or above 40 €. Due to high postal fees for such deliveries (e.g. 8.50 € for an A4 envelope), please make sure to correctly stamp all returning packages. Reimbursements will be paid ex post. Before returning any product, please contact our Customer Service at service@spreadshirt.net. Or simply reply to our confirmation email. IMPORTANT: Since all personally configured returned goods go more or less to waste, we recommend that you order a test product prior to placing large orders - that way you can see first-hand the quality and size of our products. This trial would avoid unneeded reclamations, help us greatly and help preserve the environment by creating less waste.

 

Product defects

Despite our strict controls, product defects and print mistakes sometimes do occur. All defective products will be exchanged or refunded immediately and without question. In this case, Spreadshirt will refund all postage costs. Please make sure to correctly stamp all returning packages. We will reimburse all postage expenses ex post. Please do not return anything before contacting our Customer Service at service@spreadshirt.net, explaining the defect and stating the order number. Spreadshirt will tailor an individual exchange process. Our Customer Service will let you know about this procedure.

 

Easy payment by credit/debit card, PayPal or bank transfer

Payment is currently possible using bank transfer, PayPal or credit/debit card (Visa, American Express, Mastercard, Diners Club). Only PayPal and credit card payment ensures that your order is immediately processed and a confirmation email is sent upon completion. Please note: if you choose bank transfer, products will only be delivered once payment is received. This may cause a delay of up to 3 working days.

 

International payments

For several countries, you can also pay by bank transfer to Spreadshirt's German bank account. The transaction currency is the Euro. You will receive a confirmation email immediately after completing your order with bank details and the subject heading for the cash transfer. Please note that with bank transfers, products are delivered only once we receive the transfer, which may cause a delivery delay of about 3 working days. For customers from Switzerland, Spreadshirt has a Swiss account available. Customers from the EU can avoid high transaction fees by using Spreadshirt's IBAN and BIC/SWIFT code. Please ask your bank about possible charges before placing your order. Spreadshirt cannot participate in foreign payment fees. Orders will be processed only once we receive the total amount of the bill.

 

Credit card payments

Spreadshirt accepts Visa, American Express, Mastercard and Diners Club.

 

Safety and privacy

In order to insure the safety of your payment transactions, Spreadshirt uses the SSL (Secure Socket Layer) certificate to encrypt all transmitted data. Your personal data is kept confidential. Spreadshirt does not send any unrequested emails; you will receive mailings from us (e.g. with information about new products or designs) only if you sign up for them. Cancellation from these mailings is possible at any time.

 

Order from non-EU countries (e.g. Switzerland, Norway)

The gross price of goods in Germany corresponds to the net price for orders from non-EU countries. Customs may possibly levy import taxes to the order if a certain order is exceeded; this will be the responsibility of the recipient. (e.g. Switzerland, Norway: The Swiss VAT amounting to 8% of the value of the goods will be added. Orders from Switzerland valued up to approximately €40 are duty-free).

 

What type of information does Spreadshirt save?

All data required for the transactions is saved and if necessary distributed to our partners to process your order. All personal data is kept in full confidence.

 

What does Spreadshirt use your information for?

Spreadshirt saves your data exclusively for processing your order. No data will be transmitted to or saved by third parties. Spreadshirt will not use your data for advertising purposes unless you give your express consent. This consent can be withdrawn at any time.

 

How does Spreadshirt protect your data?

Spreadshirt uses the secured SSL sytem (Secure Socket Layer) to encrypt all processed data.

 

Dog Days Are Over

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  • Hamburg, Germany

About

The accountability for this online shop is:

Christian Heidorn


Hans-Henny-Jahnn-Weg 20
22085 Hamburg
Deutschland

E-Mail: info at myloveshirt.com

This is particularly true for all designs found in the shop, as well as all elements used in designing the shop.

 

Technische Realisierung

This online shop operates from a platform provided by Spreadshirt (sprd.net AG). Spreadshirt is responsible for the technical functioning of this site and the processing of your order.


By ordering through this shop, you are doing business solely and exclusively with sprd.net AG, and not with the shop partner written above. All Terms and Conditions of sprd.net AG therefore apply to any order.


Spreadshirt

sprd.net AG
Gießerstraße 27
D 04229 Leipzig
Germany

Managing directors: Philip Rooke (CEO), Matthias Spieß and Tobias Schaugg
Chairman of the Board: Łukasz Gadowski

VAT ID: DE-813871494
Trade Register: Amtsgericht Leipzig, HRB 22478, Germany
E-Mail: info@spreadshirt.net
http://www.spreadshirt.net/
Phone: +49 341 594 00 5900
Fax: +49 (0) 341 594 00 5499

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